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中國太平洋保險公司簡介（2021年版）

中國太平洋保險（集團）股份有限公司（以下稱“太平洋保險”）是在1991年5月13日成立的中國太平洋保險公司基礎上組建而成的保險集團公司，總部設在上海，是國內領先的綜合性保險集團，並是首家在上海、香港、倫敦三地上市的保險公司。

在國際形勢複雜多變、宏觀經濟增長承壓、行業週期面臨轉換的形勢下，太平洋保險聚焦保險主業領域、堅守長期主義信念、把握高質量發展主線，實現了經營業績穩健增長。2020年，公司營業收入4221.82億元，同比增長9.5%；集團營運利潤為311.40億元，同比增長11.7%；集團管理資產24360.80億元，同比增長19.2%。2021年8月，公司連續11年入選《財富》世界500強，排名進至第158位。公司運營能力和服務能級持續提升，截至2021年上半年，為近1.6億客戶提供“責任、智慧、溫度”的服務，太保產險、太保壽險連續五年獲得保險公司法人機構經營評價A級。

太平洋保險唯實唯幹，持續做精做深業務經營能力。我們積極推動線上線下融合經營，強化行銷隊伍績優牽引，全面推進產品與健康管理、養老服務、財富管理的融合，助力壽險業務發展；積極應對疫情和綜改，車險業務續保成為增長核心動能；聚焦支持復工複產，非車險著力發展新興業務，農險持續高速增長；加快推進集團一體化的投資中臺系統建設，提升投資管理專業化能力，全年實現良好投資收益；完成首期養老不動產百億投資佈局，在成都、大理、杭州等 7個城市落地 8個建設專案，“頤養、樂養、康養”三位一體的全齡覆蓋產品和服務體系初步建立。

太平洋保險求變求新，不斷優化轉型戰略和治理水準。2020年，我們成功完成全球存托憑證（GDR）的發行，通過持續優化股權結構和戰略牽引，推動董事會決策水準進一步向專業化、市場化和國際化方向邁進；全面推進“健康中國、太保行動”，制定大健康發展規劃，牽手瑞金醫院，共建廣慈太保互聯網醫院，致力於打造與保險業務相結合的全生命週期健康管理模式；攜手紅杉資本共同推進生物醫藥、醫療服務等大健康產業鏈的長期投資佈局；持續推進科技治理架構優化，太保金科正式啟動，與科技頭部企業和高校建立科技戰略合作，建成創新實驗室；激發優秀人才長期動力，試點實施“長青計畫”，向關鍵崗位、優秀人才、基層一線傾斜，同時深化青年人才隊伍建設，利用多種形式幫助青年人才成長，啟動組織活力，為公司事業薪火相傳積蓄智能。

太平洋保險盡善盡責，長期主動服務實體經濟和社會民生。我們充分發揮主業優勢和協同精神，助力數千家企業復工複產；連續護航三屆進博會，成為2022 年杭州亞運會官方保險服務合作夥伴；中國太保三江源生態公益林正式落地，成立“太保藍”公益基金，關愛社會弱勢群體；推動鄉村振興，鞏固拓展脫貧攻堅成果，太保產險和太保產險內蒙古分公司憑藉在保險扶貧領域突出成效，獲中共中央、國務院頒發“全國脫貧攻堅先進集體”榮譽稱號。

而立之年再出發，乘風破浪正當時。三十歲的太平洋保險作為保險業長跑者，將繼續錨定長期主義的基本信念，堅定不移地走高質量發展道路，聚焦關鍵領域，完善治理體制，朝著“客戶體驗最佳，業務品質最優，風控能力最強，成為行業健康穩定發展引領者”的願景不懈努力，創造下一個輝煌的三十年。

    China Pacific Insurance (Group) Co. Ltd. (hereinafter referred to as CPIC, or the Company) is an insurance holding company incorporated on the basis of China Pacific Insurance Company, which was established on May 13, 1991. Headquartered in Shanghai, it is a leading insurance group in China, and the first insurance company simultaneously listed in Shanghai, Hong Kong and London Stock Exchanges.

    CPIC stays focused on the core business of insurance, persists in the long-term, pursues high-quality development, with a steady growth of business results. It was listed on the Fortune Global 500 for the 10th consecutive year, ranking 193rd; ranked 5th among the World’s Most Valuable 100 Insurance Brands by Brand Finance. In 2020, Group operating income increased by 9.5% from 2019 to RMB422.182 billion; Group OPAT amounted to RMB31.140 billion, an increase of 11.7%; Group AuM grew by 19.2% from the end of 2019 to RMB2,436.080 billion. The Company continuously enhanced its operational and service capabilities and provided services to 147 million customers, projecting an image of “responsibility, intelligence and care”. CPIC Life and CPIC P/C won the top AA rating for the 3rd successive year in the regulatory evaluation of customer service.

    The Company is results-driven and continuously enhances its capabilities in business operation. It stepped up on-line and off-line integration, enhanced the “role-model” effect of high-performing agents, pushed for the integration of products and health management, elderly care and wealth management services to drive the development of life insurance business; pro-actively responded to the challenges of the pandemic and the comprehensive reform of automobile insurance, and successfully fostered renewal business as the key growth driver of automobile insurance; vigorously supported China’s effort to resume work and business, focused on emerging business lines of non-auto insurance, with agricultural insurance maintaining rapid growth; accelerating system-building for a Group-integrated investment middle platform, enhanced investment management capabilities, and delivered sound investment results for the year; completed the 1^st phase of 10bn-yuan deployment in retirement properties, with 8 projects up and running in cities such as Chengdu, Dali and Hangzhou, and a full spectrum of product and service offerings for different age groups.

    CPIC pursues change, continuously improves its transformation strategies and corporate governance. In 2020, the issuance of GDRs on the LSE was another step taken to optimize ownership structure and business strategies, contributing to a more professional, market-oriented and international board; deepened participation in the Healthy China Initiative, formulated the development program of health business, jointly established Guangci CPIC On-line Hospital with Ruijin Hospital, marking an important step towards a full life-cycle health management model closely linked with insurance business; continued to optimize the technological governance structure, launched CPIC Fintech, formed strategic partnerships with leading technology firms and institutions of higher learning, and set up innovation labs; launched the Evergreen Plan on a trial basis in life and P/C operations, focusing on key positions, top-performing employees and front-line units to enhance long-term incentive for top talent. Promoted cultivation of younger generation employees, used multiple ways to help them grow, which will stimulate organizational vitality and ensure sustainable development of the Company.

    CPIC is committed to social responsibility and integrates ESG into its daily business operation. It served national strategies, promoted regional coordinated development centering on the Coordinated Development of the Beijing-Tianjin- Hebei Region, the Integration of the Yangtze River Delta Region and the Greater Bay Area of Guangdong, Hong Kong and Macao; provided insurance protection for China International Import Expo (CIIE) for 3 years on end, and signed co-operation agreement with the organizer of the 2022 Hangzhou Asian Games, becoming its official insurance partner. In 2020, its poverty-reduction programs covered a total of 7.62 million people of documented impoverished households, and provided a total of RMB3.08 trillion in sum assured to poverty-stricken areas, doing its share in China’s fight against poverty; launched the CPIC Blue charitable foundation and a series of public good programs for the elderly people with cognitive impairment; CPIC employees donated over RMB19 million for the planting of about 67 hectares of trees in the Sanjiangyuan (origin of 3 rivers) of Qinghai Province.

    The year 2021 marks the 30^th anniversary of CPIC, an opportune moment for it to embark on a new stretch of the journey and another 30 years of success. The Company will persist in the long-term commitment, continue to pursue high-quality development, focus on key levers, improve governance, and move firmly towards the vision of “best in customer experience, business quality and risk control capabilities, and industry leadership for healthy and steady development”.